eGain (EGAN) FY2026 earnings

Reported results

• Total revenue was $91.1 million for fiscal 2026, compared to $88.4 million in fiscal 2025 (GAAP)
• AI customer revenue grew 20% year-over-year for fiscal 2026 (as reported)
• GAAP gross margin was 73% for fiscal 2026, compared to 70% in fiscal 2025
• Non-GAAP net income was $13.0 million, or $0.48 per share (basic) and $0.47 per share (diluted) for fiscal 2026, compared to $5.7 million, or $0.20 per share on a basic and diluted basis in fiscal 2025
• Adjusted EBITDA was $13.6 million, representing a 15% margin for fiscal 2026, compared to $8.6 million, or a 10% margin in fiscal 2025
• Cash and cash equivalents were $73.3 million as of June 30, 2026, compared to $62.9 million as of June 30, 2025

Guidance

• Q1 fiscal 2027 total revenue guidance: $20.9 million to $21.4 million
• Q1 fiscal 2027 AI customer revenue guidance: $13.7 million to $14.0 million
• Q1 fiscal 2027 GAAP net income guidance: $500,000 to $1.1 million, or $0.02 to $0.04 per share
• Q1 fiscal 2027 Non-GAAP net income guidance: $1.4 million to $2.0 million, or $0.05 to $0.08 per share
• Q1 fiscal 2027 Adjusted EBITDA guidance: $1.4 million to $1.9 million, or a margin between 7% and 9%
• Fiscal 2027 full year total revenue guidance: $84.5 million to $86.0 million
• Fiscal 2027 full year AI customer revenue guidance: $59.5 million to $60.5 million
• Fiscal 2027 full year GAAP net loss guidance: $2.0 million to $3.0 million, or $0.08 to $0.11 per share
• Fiscal 2027 full year Non-GAAP net income guidance: $1.0 million to $2.0 million, or $0.04 to $0.07 per share
• Fiscal 2027 full year Adjusted EBITDA guidance: $650,000 to $1.4 million, or a margin of 1% to 2%

Notes

Q4 fiscal 2025 GAAP net income included the impact of a tax benefit of approximately $29.0 million from the release of a majority of the company’s valuation allowance. Full year fiscal 2025 GAAP net income similarly includes this $29.0 million tax benefit. The company repurchased approximately 1,607,000 shares at an average price of $7.16 per share, totaling $11.5 million during fiscal 2026. AI customer ARR grew 13% year-over-year and represented 72% of total SaaS ARR as of June 30, 2026.

Price and volatility reaction

Source

The figures above come from the earnings release the company filed with the SEC on 2026-09-03 (8-K, Item 2.02). Read the original filing on sec.gov.